Client Experiences with Speech Recognition
Organisations across Singapore share how our transcription and audio intelligence solutions have improved their workflows, enhanced compliance, and enabled new analytical capabilities.
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What Our Clients Say
Feedback from organisations that have implemented our speech recognition and transcription solutions.
Dr. Wei Liang
Research Director
Singapore, SG
We conduct dozens of research interviews each month across multiple languages. The custom pipeline setup has reduced our transcription time by about 75 percent while maintaining accuracy for our specific terminology. Speaker diarisation works well even with conference room acoustics.
January 18, 2026
Siti Rahman
Legal Operations Manager
Singapore, SG
The workflow assessment helped us identify which of our recording processes would benefit most from automated transcription. Implementation was straightforward, and accuracy for legal terminology improved noticeably after the domain vocabulary training. Support team responds promptly when we have questions.
January 25, 2026
James Kumar
Corporate Learning Head
Singapore, SG
We record hundreds of training sessions and needed searchable archives so employees could reference specific discussions. The enterprise platform handles our volume well, and the topic extraction feature helps people find relevant content quickly without watching entire recordings.
February 3, 2026
Michelle Ng
Customer Experience Director
Singapore, SG
Transcribing customer support calls gives us better visibility into common issues and agent performance. The sentiment analysis feature provides useful indicators for quality review. System handles Singlish and code-switching between English and Mandarin reasonably well, though accuracy varies with call quality.
January 29, 2026
Arjun Tan
Medical Practice Administrator
Singapore, SG
Clinical documentation takes significant time away from patient care. Speech recognition for consultation notes has streamlined our workflow considerably. The on-premises deployment option addressed our patient privacy requirements, and medical terminology accuracy improved after vocabulary training.
February 7, 2026
Linda Chen
Financial Services Compliance Officer
Singapore, SG
Regulatory requirements mean we need comprehensive records of client interactions. The searchable archive feature makes it much easier to locate specific discussions during audits. Accuracy is solid, and the quarterly reviews help us track performance trends across different call types.
January 21, 2026
Client Success Stories
Detailed accounts of how organisations have implemented and benefited from our solutions.
Challenge
A university research centre was conducting 40-50 interviews monthly across English, Mandarin, and Malay. Manual transcription created a six-week backlog, delaying analysis and publication timelines.
Solution
Custom transcription pipeline configured with multilingual capabilities and academic terminology training. Integration with their research data management system for automatic file routing and storage.
Results
Transcription turnaround reduced from six weeks to two days. 78% reduction in manual transcription hours. Researchers can now review interviews within days rather than months of recording.
"The ability to search across hundreds of interview transcripts has fundamentally changed how we approach literature synthesis. We can now identify patterns and themes that would have been impractical to find manually."
Challenge
A corporate legal department needed accurate transcripts of witness depositions and internal proceedings. Previous service providers struggled with legal terminology and formal questioning patterns.
Solution
Workflow assessment followed by custom pipeline implementation. Domain vocabulary training using sample depositions and case documents. Speaker diarisation configured for formal questioning structure.
Results
Recognition accuracy for legal terms improved from 72% to 91%. Transcript review time reduced by 60%. Monthly transcription costs decreased by 45% compared to previous vendor.
"Having searchable depositions changes how we prepare for proceedings. We can quickly locate specific testimony across dozens of hours of recordings rather than relying on manual notes or memory."
Challenge
A financial services firm needed compliant recording and transcription of client advisory calls. Existing solution lacked search capability and didn't integrate with their CRM system.
Solution
Enterprise audio intelligence platform with real-time transcription, searchable archives, and CRM integration. On-premises deployment to meet data residency requirements. Compliance-focused configuration with retention policies.
Results
Audit preparation time reduced by 70% through searchable transcript archive. Automated compliance checks identify potential issues in client communications. Integration provides advisors with complete interaction history during calls.
"The platform has transformed our approach to compliance documentation. We can demonstrate regulatory adherence more efficiently while simultaneously improving client service through better information access."
Client Success Metrics
Quantitative measures demonstrating the value delivered across our client base.
150+
Organisations served across education, finance, legal, corporate, and healthcare sectors
500K+
Hours of audio processed with maintained accuracy standards and quality benchmarks
92%
Client retention rate demonstrating long-term satisfaction with service quality
75%
Average reduction in manual transcription time across client implementations
Get in Touch
Phone
+65 6482 5173
Address
51 Goldhill Plaza, #09-03
Singapore 308900
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
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