Speech Recognition Solutions for Every Need
Whether you're exploring transcription possibilities, deploying a focused pipeline, or rolling out enterprise-wide capabilities, we offer solutions scaled to your organisation's requirements.
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Our Approach to Implementation
Speech recognition projects succeed when they're designed around actual workflows rather than theoretical capabilities.
We begin every engagement by understanding how audio content currently flows through your organisation. Where are recordings captured? Who needs access to transcripts? What accuracy levels are essential? How will transcripts be used? These questions shape implementation decisions around model selection, deployment architecture, and integration points.
Rather than promising universal accuracy rates, we conduct pilot testing with representative audio samples from your actual environment. This establishes realistic baseline expectations and identifies areas requiring model training or process adjustment. Pilot results inform deployment planning and help set appropriate milestones for full implementation.
Integration design prioritises making transcripts immediately useful. This means connecting to your existing document management systems, collaboration platforms, or analytical tools rather than creating standalone repositories that require separate attention. Well-integrated transcription systems become natural extensions of existing workflows instead of additional tasks.
Our Service Offerings
Three distinct engagement models designed to match different organisational needs and deployment scales.
Audio Workflow Assessment
An evaluation of an organisation's current audio and transcript-related processes — meetings, interviews, customer calls, lectures, or media production. The assessment identifies where speech recognition and AI transcription could reduce manual effort, improve record quality, and enable downstream content use.
What's Included:
- Review of audio quality, language requirements, and current workflows
- Identification of integration points with existing tools and systems
- Workflow map showing current process and proposed improvements
- Practical recommendation set with implementation considerations
Starting from
SGD 230
Timeline
Two weeks
Delivered as documented report with findings and recommendations
Custom Transcription Pipeline Setup
Configuration and deployment of an AI-powered transcription pipeline tailored to a specific use case — such as meeting minutes, research interviews, legal depositions, or multilingual conference recordings. Designed for teams with recurring transcription needs who require consistent quality and workflow integration.
Project Components:
- Speech model selection and domain vocabulary training
- Speaker diarisation setup and output formatting customisation
- Integration with storage systems or productivity platforms
- Accuracy benchmarking with sample audio from your environment
- User training on system operation and transcript review workflows
Starting from
SGD 770
Timeline
4-6 weeks
Includes pilot testing, configuration, integration, and training sessions
Enterprise Audio Intelligence Platform
A comprehensive engagement to deploy speech recognition and transcription capabilities across an organisation's communication ecosystem. Designed for organisations generating high volumes of audio content across meetings, calls, and events who need searchable archives and analytical insights.
Platform Capabilities:
- Real-time and batch transcription with multilingual support
- Searchable audio archives with timestamp-linked playback
- Topic extraction and sentiment analysis on recorded interactions
- Management dashboard showing usage, quality metrics, and trends
- Phased integration across multiple communication channels
- Six months of model tuning and platform maintenance included
Starting from
SGD 1,860
Timeline
12-16 weeks
Programme includes deployment, training, and six months of support
Solution Comparison
Choose the engagement model that matches your organisation's current needs and growth path.
| Feature | Workflow Assessment | Custom Pipeline | Enterprise Platform |
|---|---|---|---|
| Process Evaluation | |||
| Model Customisation | — | ||
| Speaker Diarisation | — | ||
| Real-time Transcription | — | Optional | |
| Searchable Archives | — | — | |
| Topic Extraction | — | — | |
| Sentiment Analysis | — | — | |
| Management Dashboard | — | — | |
| Ongoing Maintenance | — | Available | 6 months included |
| Best For | Exploring feasibility | Focused use case | Organisation-wide deployment |
Technical Standards
Consistent quality measures and protocols applied across all solution tiers.
Data Encryption
All audio files encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Encryption keys managed through secure key management systems with regular rotation schedules.
Performance Metrics
Word error rate measured quarterly using standardised test sets. Accuracy targets established during pilot phase and tracked through ongoing operations. Results shared in quarterly reviews.
Support Availability
Technical support Monday through Friday, 9:00 AM to 6:00 PM Singapore time. Critical issues affecting transcription service receive response within four hours. Escalation path to senior technical staff.
Compliance Standards
Operations comply with Singapore's Personal Data Protection Act. ISO 27001 certified information security practices. Sector-specific compliance support for finance, healthcare, and legal verticals.
API Standards
RESTful APIs following OpenAPI specifications. Webhook notifications for asynchronous processing. JSON response formats with comprehensive error handling. Rate limiting and authentication mechanisms.
Model Updates
Speech recognition models updated quarterly with latest algorithm improvements. Vocabulary expansions based on client usage patterns. Backward compatibility maintained for transcript formatting and API endpoints.
Ready to Transform Your Audio Workflows?
Let's discuss which solution aligns with your organisation's needs and how we can help you implement speech recognition effectively.
Schedule a Consultation